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FAQ
HOME · FAQ
Is your food organic?
All of our food is grown using organic methods. It is entirely free of hormones, antibiotics, GMOs and almost entirely without pesticides.
Why does milk sold in supermarket have a longer shelf life?
Most milk found in supermarkets, even organic brands, is not locally produced and often travels long distances to reach you. To ensure it doesn't spoil during transport, it undergoes Ultra-High Temperature (UHT) pasteurization. While this process extends shelf life, it sacrifices the quality and taste of the milk. In contrast, our milk is bottled directly on the farm using a gentle, low-temperature pasteurization method and is delivered to us within 1-2 days of bottling. This means it’s fresher, of higher quality, and tastes better than the milk you find in stores! We provide a "sell by" date, not a "consume by" date, so when kept cold, our milk often lasts well beyond the stamped date.
When will I receive my delivery?
We currently delivery during daytime hours, Monday-Friday 6:30am -3PM. When you register you are assigned to one of our delivery routes based on where you live. You can see your "ZONE" at the top corner of the shop page. Occasionally, we will need to change the day/time of your delivery in response to holidays or in the event of inclement weather. These changes are communicated in weekly reminder emails and also in dedicated emails. If you do not receive an expected delivery please call and leave a message at 732-978-4818 or email us at info@tworiverdairy.com.
What forms of payment are accepted?
We are currently accepting all major credit cards, debit cards, and Electronic Checks (ACH) payments via a secure payment gateway. We have only limited access to payment information and do not store any financial information on our site.
When will I be billed?
You will be billed weekly, after the delivery has been made allowing us to adjust orders for items not received or available. You will be alerted by email if we have an issue processing payment. If we are unable to process payment your future deliveries my be impacted so please try to keep your payment information up to date.
What size cooler is needed?
We recommend a cooler with a height and width of at least 17 inches to accommodate the milk and any additional items. A 50 quart cooler is usually sufficient for most weekly orders.
How can I cancel ?
You can place a vacation hold on the account at any time by inputting the away dates and selecting save. This will automatically stop any scheduled deliveries during that time period.
If you forget to stop an order you can call and leave a message and email us at info@tworiverdairy.com and we will do our best to suspend the order if possible.
If wishing to permanently suspend service you can email us at info@tworiverdairy.com. We can schedule a bottle pick up if needed and close out your account.
If you forget to stop an order you can call and leave a message and email us at info@tworiverdairy.com and we will do our best to suspend the order if possible.
If wishing to permanently suspend service you can email us at info@tworiverdairy.com. We can schedule a bottle pick up if needed and close out your account.
Is there an order minimum?
NO- we do not have a minimum however all deliveries do have a $5 delivery fee. Setting up deliveries every two weeks or monthly is a great way to save once you have a good idea of your needs.
Is the milk organic?
Our milk is not certified organic, but it comes from farms that adhere to organic farming practices—with one key exception: antibiotics. Our farmers never use antibiotics preventatively or as a feed additive. However, if a cow becomes seriously ill and no other treatment is available, antibiotics may be administered to protect her well-being.
Unlike certified organic farms, which must permanently remove treated cows from the herd, our farms prioritize humane animal care. If a cow requires antibiotics, she is temporarily removed, and her milk is discarded throughout the treatment period. Even after she recovers, her milk is rigorously tested and only reintroduced once it is completely free of any antibiotic traces.
This ensures that every drop of milk we sell is 100% antibiotic-free while allowing our farmers to care for their cows responsibly.
How often do I need to order? Do I need to set up a recurring order?
Frequency of deliveries is determined by you-the customer. You can set up recurring deliveries to occur on a weekly, biweekly or monthly basis; however there is no requirement to set up recurring orders. You can also order on an as-needed basis. Once you determine your needs, while not required, we do recommend you set up a recurring order. This helps us better manage inventory and also eliminates the need for you to log in every week to set up your orders.
Two River Dairy is not in my area- How can I change that?
If you want to join the Two River Dairy family, but we are not currently in our area, ask your neighbors if they are interested in our service. Depending on where you are, we may be able to add new neighborhoods if there is enough interest. If there are at least 5-10 families interested, let us know. And we'll give you a referral bonus! We would love the opportunity to expand our delivery area and help connect even more families with the amazing farmers we partner with!
